Pondon Aquarium is committed to providing our customers with the best possible shopping experience. We care about promptness and helpfulness before and after you order from us.
Before you order
We have a team of experts who are happy to answer any questions you have about our products or services. You can reach us by phone, email, or chat. We can help you choose the right aquarium setup for your needs and budget, and we can also provide advice on fish care and maintenance.
After you order
We ship all orders promptly and we offer free shipping on orders over $50. We also offer a 30-day satisfaction guarantee on all of our products. If you are not happy with your purchase for any reason, simply return it for a full refund.
In addition to our promptness and helpfulness, we also offer a number of other superior services, including:
- A wide selection of products at competitive prices
- Expert advice on aquarium setup and fish care
- A free rewards program for loyal customers
- A 24/7 customer support line
We are confident that you will be happy with the services and products that you receive from Pondon Aquarium. We are committed to providing our customers with the best possible shopping experience.
Here are a few examples of how we go above and beyond to provide superior services to our customers:
- We recently had a customer who was new to fishkeeping and needed help setting up her first aquarium. We spent over an hour on the phone with her, answering all of her questions and providing her with step-by-step instructions. We also helped her choose the right fish and plants for her aquarium.
- Another customer recently ordered a new aquarium filter from us. Unfortunately, the filter arrived damaged. We immediately sent the customer a new filter at no charge, and we also apologized for the inconvenience.
- We also offer a free shipping upgrade to our customers during the holiday season. This is just a small way to show our appreciation for their business.
We are proud of the superior services that we offer our customers. We are committed to providing our customers with the best possible shopping experience.