Longgang Street, Shenzhen, Guangdong, China 518100
Phone Numbers
+86-13332905406
Email Address
PondonAquarium@gmail.com
Send us a message
We at Pondon Aquarium are here to help! Whether you have a question about your upcoming visit, want to inquire about educational programs, or want to share your feedback, we encourage you to reach out.
Pondon Aquarium After Sales Service FAQs
You can order from Pondon Aquarium either within the site or by visiting our Pondon Amazon shop.
Order Tracking & Delivery
How do I track my aquarium order?
Once your order ships, you'll receive a confirmation email with a tracking number. Track it directly on the courier's website or within your Pondon Aquarium account.
What are your delivery options?
We offer standard and expedited delivery options depending on your location and order size. See details on our shipping page.
Can I change my delivery address after I place my order?
Unfortunately, we cannot modify addresses once an order is processed. However, you can contact the courier directly upon receiving your tracking information to see if rerouting is possible (additional fees may apply).
Returns & Replacements:
What is your return policy for aquarium products?
We offer hassle-free returns on unused and unopened items within 30 days of purchase. See our full return policy for details and exceptions.
My aquarium arrived damaged. What should I do?
We apologize for the inconvenience! Please contact our customer service team within 30 days of receiving your order. We'll arrange a prompt replacement or issue a full refund.
My fish arrived unhealthy. Can I get a replacement?
For now we are not selling fish yet. But we take fish health seriously. If your fish arrive unwell within 30 days, please contact us immediately with photos and details. We'll work with you on a replacement or refund.
Warranty & Care Information
What warranty coverage do Pondon Aquarium products have?
Warranty coverage varies by product. Please refer to the product description or manufacturer's warranty card for specifics.
Where can I find care instructions for my aquarium or fish?
Our website offers detailed care guides for most fish and aquarium products. You can also find helpful information on our blog.
I have a question about setting up my new aquarium. Can you help?
Absolutely! Our friendly customer service team is happy to answer your questions. Contact us by phone, email, or live chat.
